kg9's Privacy Policy

1. Introduction and Scope

This privacy policy applies to all services, websites, and mobile applications of the kg9 platform. When you create an account, make a deposit, place a bet, or use any service on kg9, you are considered to have accepted the terms set out in this policy.

kg9 believes that the privacy of each user's personal information is a fundamental right. That is why we take the utmost care in how your information is stored and used. This policy is intended to be fully transparent — explaining what information is collected, why it is collected, and how it is used.

Our Terms and Conditions and this privacy policy complement each other. Both documents must be read together, as details not covered in one may be found in the other.

2. Information Collection

2.1 Information You Provide Directly

When you register on kg9 or use our services, the following information may be collected:

• Full name, date of birth, and national identity card details
• Mobile number and email address
• Payment information — bKash, Nagad, Rocket, or bank account details
• Password and security question answers created by the user
• Messages and documents provided when contacting the support team

2.2 Automatically Collected Information

When you use the kg9 website or app, certain information is automatically recorded through technical means:

• IP address and device type
• Browser version and operating system
• Cookies and session tracking data
• Time spent on the site, pages visited, and navigation patterns
• Transaction history and betting activity data

2.3 Information Received from Third Parties

In some cases, third-party identity verification services may be used for age verification or identity confirmation. Such information is used solely for the purpose of account verification.

3. Purpose of Data Use

kg9 uses the information collected for the following specific purposes:

• Creating, verifying, and managing accounts
• Processing financial transactions including deposits and withdrawals
• Detecting and preventing fraud and unauthorised access
• Providing customer support and resolving complaints
• Activating bonuses, cashback, and VIP benefits
• Improving platform performance and fixing errors
• Meeting legal obligations

Your information will never be sold or used for unrelated commercial purposes. Your betting patterns may be analysed as part of implementing our Responsible Gaming policy, but this is done entirely for your protection.

4. Data Storage and Security

4.1 Security Measures

kg9 follows industry-standard technology and practices to protect your personal and financial information. These include:

• SSL (Secure Socket Layer) encryption — applied to all data transfers
• Database encryption and access controls
• Regular security audits and system reviews
• Two-factor verification (OTP-based)
• Automatic detection of suspicious activity

4.2 Data Retention Period

All relevant information is retained for as long as your account is active. After an account is closed, certain data may be retained for a specified period due to legal obligations. Once that period ends, the relevant data is securely deleted or permanently anonymised.

5. Data Disclosure and Third Parties

kg9 may share your information with third parties in the following limited circumstances:

• Payment processing providers — to complete transactions (bKash, Nagad, Rocket, banks, etc.)
• Identity verification agencies — for account security
• Legal authorities — based on a court order or a valid legal requirement
• Technical service providers — who provide services to kg9 and adhere to the same data protection standards

Before sharing information with third parties, it is confirmed that they comply with appropriate data protection agreements. Your personal information is not transferred to any marketing or advertising agency.

6. Cookies Policy

The kg9 website and app use cookies and similar tracking technologies. Cookies are mainly of three types:

• Essential Cookies: Used to maintain login sessions, carry out security checks, and run core functions — these cannot be disabled.
• Functional Cookies: Used to remember your preferences, language settings, and usage patterns.
• Analytics Cookies: Used to review site statistics in order to improve the user experience.

You can manage cookies through your browser settings, but disabling essential cookies may limit some features of the site.

7. User Rights

As a user of the kg9 platform, you have the following rights over your own information:

• Right of Access: You can request to know what information is stored about you.
• Right to Rectification: You can request that incorrect or outdated information be updated.
• Right to Erasure: You have the right to request deletion of your information in certain circumstances, though this may be limited where legal obligations apply.
• Right to Restrict Processing: You can object to your information being processed for specific purposes.
• Data Portability: You can request to receive your information in a structured format.

To exercise any of these rights, contact our support team directly. For more details, visit our FAQ page.

8. Protection of Minors' Information

All casino and betting activities on kg9 are strictly for users aged 21 and above. We do not knowingly collect information from any minor. An age verification process is followed at the time of account registration.

If it comes to our attention that a minor's information has been collected inadvertently, it will be deleted immediately and the associated account will be closed.

9. Changes to This Policy

kg9 reserves the right to update this privacy policy as needed. In the event of any significant changes, a notification will be sent to the registered email or mobile number. Continued use of the service after any changes will be taken as your acceptance of the updated policy.

The date of any change will always be shown at the top of this page as "Last Updated".

10. Contact

If you have any questions or complaints about this privacy policy, or if you have a request related to your information, please contact our support team. Our support team is available seven days a week, twenty-four hours a day via live chat in both Bengali and English. For email contact: [email protected]

Any legal matter related to kg9 or a formal data protection request can be sent to the same email address.